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Chapter 10 Troubleshooting
To collect diagnostic information using the script
1OpenacommandpromptandchangetotheViewManagerprogramdirectory.
ThelocationforeachViewManagercomponentisshownbelow:
ViewConnectionServer—
C:\Program Files\VMware\VMware View\Server\DCT
ViewClientorViewPortal—
C:\Program Files\VMware\VMware View\Client\DCT
ViewManagerdesktopsrunningViewAgent—
C:\Program Files\VMware\VMware View\Agent\DCT
2Runthesupportscript:
cscript vdm-support.vbs
Whenthescriptfinishes,itinformsyouoftheoutputfilenameandlocation.
3FileasupportrequestontheSupportpageoftheVMwareWebsite.
View Composer Support
Thesvi-supportscriptprovidedwithViewManagerofferscomponent‐specific
supportforViewComposerbycollectingconfigurationandloggingdata.This
informationisgatheredinordertohelpVMwarecustomersupportdiagnoseanyissues
thatmayarisewhileusingthisfeature.
Thesvi‐supportscriptmustberunwithcscript.exe,
acommand‐lineversionofthe
WindowsScriptHostthatprovidescommand‐lineoptionsforsettingscriptproperties.
MicrosoftTechNetprovidesdetailedguidanceonhowtousecscript.exe:
http://technet.microsoft.com/library/bb490887.aspx
Thesvi-supportscriptislocatedonthevCenterServerinthesamedirectoryasthe
ViewComposerservice:
C:\Program Files\VMware\VMware View Composer
N
OTEIfyoudidnotinstalltheprograminthedefaultdirectory,substitutethe
appropriatedriveletterandpath.
- View Manager 4.0.1 1
- EN-000242-03 1
- 2 VMware, Inc 2
- Contents 3
- 3 ViewAdministrator 49 4
- 5 ClientManagement 93 4
- 6 ViewComposer 127 5
- 7 OfflineDesktop 167 6
- 8 ComponentPolicies 179 6
- 9 UnifiedAccess 203 6
- 10 Troubleshooting 215 7
- 8 VMware, Inc 8
- About This Book 9
- Online and Telephone Support 10
- Support Offerings 10
- VMware Professional Services 10
- Introduction 11
- View Manager Features 12
- VMware, Inc. 13 13
- Chapter 1 Introduction 13
- View Manager Components 14
- System Requirements 14
- View Connection Server 15
- RSA Authentication Manager 16
- VMware, Inc. 17 17
- 18 VMware, Inc 18
- View Agent 19
- Smart Card Support 20
- Display Protocols 20
- VMware, Inc. 21 21
- Product Compatibility 22
- View Portal 23
- VMware, Inc. 25 25
- 26 VMware, Inc 26
- Installation 27
- 28 VMware, Inc 28
- Configuring Domain Filters 29
- View LDAP 29
- Standard Server Installation 30
- Replica Server Installation 30
- VMware, Inc. 31 31
- Chapter 2 Installation 31
- Security Server Installation 32
- VMware, Inc. 33 33
- 34 VMware, Inc 34
- VMware, Inc. 35 35
- External URL 36
- VMware, Inc. 37 37
- 38 VMware, Inc 38
- VMware, Inc. 39 39
- View Connection Server Backup 40
- Optimizing Your Installation 41
- 42 VMware, Inc 42
- Value Name: MaxUserPort 43
- Value Type: DWORD 43
- 44 VMware, Inc 44
- VMware, Inc. 45 45
- 46 VMware, Inc 46
- VMware, Inc. 47 47
- 48 VMware, Inc 48
- View Administrator 49
- Desktops and Pools View 50
- Users and Groups View 53
- Configuration View 55
- Product Licensing and Usage 56
- View Servers 57
- Registered Desktop Sources 61
- Administrators 61
- Global Settings 61
- Table 3-4. Global Settings 62
- Events View 63
- 64 VMware, Inc 64
- Virtual Desktop Deployment 65
- Desktop Sources 66
- Desktop Delivery Models 67
- Preparing the Guest System 68
- VMware, Inc. 69 69
- 70 VMware, Inc 70
- Individual Desktops 71
- 72 VMware, Inc 72
- VMware, Inc. 73 73
- Automated Desktop Pools 74
- Customization Specifications 75
- 76 VMware, Inc 76
- VMware, Inc. 77 77
- 78 VMware, Inc 78
- VMware, Inc. 79 79
- 80 VMware, Inc 80
- Manual Desktop Pools 81
- 82 VMware, Inc 82
- VMware, Inc. 83 83
- 84 VMware, Inc 84
- Entitling a Desktop or Pool 85
- 86 VMware, Inc 86
- Understanding Tag Matching 87
- 88 VMware, Inc 88
- VMware, Inc. 89 89
- Working with Active Sessions 90
- Deleting View Manager Objects 91
- 92 VMware, Inc 92
- Client Management 93
- 94 VMware, Inc 94
- VMware-viewclient-xxx.exe 95
- 96 VMware, Inc 96
- View Client Policies 97
- 98 VMware, Inc 98
- Security Server External URLs 99
- 100 VMware, Inc 100
- Creating an SSL Certificate 101
- -validity 360 102
- Chapter 5 Client Management 103
- VMware, Inc. 103 103
- 104 VMware, Inc 104
- VMware, Inc. 105 105
- Smart Card Authentication 106
- Obtaining a Root Certificate 107
- Trust Hierarchies 108
- Creating a Truststore 109
- 110 VMware, Inc 110
- VMware, Inc. 111 111
- 112 VMware, Inc 112
- Configuring User Profiles 113
- RSA SecurID Authentication 114
- Node Secret Reset 115
- Virtual Printing 117
- 118 VMware, Inc 118
- VMware, Inc. 119 119
- 120 VMware, Inc 120
- Client Computer Information 121
- 122 VMware, Inc 122
- VMware, Inc. 123 123
- Using PCoIP Display Protocol 124
- Using HP RGS Display Protocol 124
- VMware, Inc. 125 125
- 126 VMware, Inc 126
- View Composer 127
- 128 VMware, Inc 128
- VMware, Inc. 129 129
- Chapter 6 View Composer 129
- Thin Provisioning 130
- Storage Overcommit 130
- VMware, Inc. 131 131
- Desktop Refresh 132
- VMware, Inc. 133 133
- 134 VMware, Inc 134
- VMware, Inc. 135 135
- 136 VMware, Inc 136
- VMware, Inc. 137 137
- Composer 138
- VCHOST1\SQLEXP_VIM 139
- 142 VMware, Inc 142
- VMware-viewcomposer-xxx.exe 143
- Local System Administrator 144
- Preparing a Parent VM 145
- VMware-viewagent-xxxxxx.exe 146
- Creating a Parent VM Snapshot 147
- 148 VMware, Inc 148
- VMware, Inc. 149 149
- 150 VMware, Inc 150
- VMware, Inc. 151 151
- 152 VMware, Inc 152
- VMware, Inc. 153 153
- 154 VMware, Inc 154
- VMware, Inc. 155 155
- Clone Desktops 156
- VMware, Inc. 157 157
- 158 VMware, Inc 158
- VMware, Inc. 159 159
- 160 VMware, Inc 160
- VMware, Inc. 161 161
- 162 VMware, Inc 162
- Use Case 163
- Result Output 163
- Result Codes 164
- Offline Desktop 167
- 168 VMware, Inc 168
- VMware, Inc. 169 169
- Chapter 7 Offline Desktop 169
- 170 VMware, Inc 170
- VMware, Inc. 171 171
- Offline Desktop Policies 172
- Supported Desktop Types 172
- Additional Considerations 172
- VMware, Inc. 173 173
- 174 VMware, Inc 174
- VMware, Inc. 175 175
- Offline Desktop Status 176
- Client Connection 177
- Removing Access 178
- Rolling Back a Desktop 178
- Component Policies 179
- 180 VMware, Inc 180
- Power Policy Example 1 181
- Power Policy Example 2 182
- Power Policy Example 3 182
- Client Policies 183
- 184 VMware, Inc 184
- VMware, Inc. 185 185
- Chapter 8 Component Policies 185
- Group Policy Objects 186
- Application of Group Policies 187
- Computer Configuration GPO 188
- VMware, Inc. 189 189
- View Client Configuration 190
- 192 VMware, Inc 192
- domain\system$ 192
- [email protected] 192
- VMware, Inc. 193 193
- View Common Configuration 194
- View Server Configuration 194
- User Configuration GPO 195
- 196 VMware, Inc 196
- 198 VMware, Inc 198
- Disable Audio—noaudio 198
- 200 VMware, Inc 200
- VMware, Inc. 201 201
- 202 VMware, Inc 202
- Unified Access 203
- Desktops 204
- VMware, Inc. 205 205
- Chapter 9 Unified Access 205
- 206 VMware, Inc 206
- VMware, Inc. 207 207
- 208 VMware, Inc 208
- VMware, Inc. 209 209
- 210 VMware, Inc 210
- Enable or Disable a Desktop 211
- 212 VMware, Inc 212
- Delete a Desktop 213
- Unregister a Desktop Source 213
- Uniqueness of Unique ID 214
- Troubleshooting 215
- Information 216
- View Composer Support 217
- 218 VMware, Inc 218
- Updating Support Requests 219
- 220 VMware, Inc 220
- VMware, Inc. 221 221
- 222 VMware, Inc 222
- Glossary 223
- H highavailability 224
- L loadbalancing 224
- VMware, Inc. 225 225
- 226 VMware, Inc 226
- 228 VMware, Inc 228
- VMware, Inc. 229 229
- 230 VMware, Inc 230
- VMware, Inc. 231 231
- 232 VMware, Inc 232
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