Q-See QC3016 Wartungshandbuch PDF herunterladen (Seite 42)

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8. There is no audio when monitoring. Possible Causes:

a. Channel with audio is not full screen, make the channel you want to hear audio on full

screen.

b. Audio cable is damaged.

c. Combo DVR hardware malfunction.

9. There is audio when monitoring but there is no audio when system plays back.

Possible Causes:

a. Setup is not correct. Please enable audio function

b. Corresponding channel has no video input. Playback is not continuous when the screen

is blue.

10. Time display is not correct. Possible Causes:

a. Setup is not correct

b. Battery contact is not good or voltage is too low. Replace battery.

c. Crystal is broken.

11. Motion detection function does not work. Possible Causes:

a. Period setup is not correct.

b. Motion detection zone setup is not correct.

c. Sensitivity is too low.

12. Cannot log in client-end or web. Possible Causes:

a. For Windows 98 or Windows ME user, please update your system to Windows XP or

later.

b. ActiveX control has not been enabled.

c. Video card driver on computer may need to be upgraded.

d. Network connection error.

e. Network setup error.

f. Password or user name is invalid.

13. There is only mosaic no video when previewing or playing back video ﬁle remotely.

Possible Causes:

a. Network bandwidth is not sufﬁcient.

b. Computer does not have enough resources to handle video ﬂow.

c. There is multiple-cast group setup in combo DVR. This mode can result in mosaic.

Usually we do not recommend this mode.

d. There is privacy mask or channel protection setup.

e. Current user does not have monitoring rights.

f. Combo DVR local video output quality is not good.

14. Network connection is not stable. Possible Causes:

a. Network is not stable.

b. IP address conﬂict.

c. MAC address conﬂict.

d. PC or combo DVR network card is not good.

15. Burn error /USB backup error. Possible Causes:

a. System uses too much CPU resources. Try stopping recording ﬁrst and then begin

backup.

b. Data amount exceeds backup device capacity. It may result in burner error.

c. Backup device is not compatible.

d. Backup device is damaged.

16. Remote control does not work. Possible Causes:

a. Need to enter the correct Device ID on the remote control.

b. Distance is too far or control angle is too wide.

c. Remote control battery power is low.

d. Remote control is damaged or DVR front panel is damaged.

17. Can not playback the downloaded ﬁle. Possible Causes:

a. There is no media player.

b. Need Divx Codec in ﬁle player

18. Forgot local menu operation password or network password

a. Contact Q-See tech support and we can generate a new password for the unit.

Minimum required configuration of a PC for remote connection:

PC MODULE PARAMETERS

CPU Intel Core™2 Duo CPU E4600 or equivalent

HDD 8200G

RAM 1GB

VGA GMA3100/NVIDIA GeForce 8400/

ATI RADEON HD3450

Full Direct Draw Support with 512MB Video

RAM

OS Windows XP(SP2 above) /VISTA/7

DIRECTX 9.0

COMPONENT MINIMUM REQUIRED

CPU Intel P4 2.8G minimum or later Intel processor or

equivalent

HDD 250GB minimum

RAM 1GB minimum

VGA Supports MOST* AGP and PCI-E Video Cards

with 128MB of RAM or more with full Direct Draw

support.

*Some newer PCI-E cards are not yet supported

OS Windows XP(SP2 above) /VISTA/7

DIRECTX 9.0

WARNING! Do not turn the system power off during the upgrade process!

Doing so may damage the chipset and prevent the DVR from starting.

Minimum PC configuration for 4-channel real-time remote access with fully

open mainstream channel:

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